When will my order be shipped?
We process all orders within 1–2 business days. Once your package is on its way, you will receive a shipping confirmation with a tracking link via email.

How long does shipping take?
Our average delivery time is:

• Austria: 1-3 business days
• Germany: 2-5 business days
• Switzerland / EU: 3-8 business days
  

Can I track my order?
Yes! After shipping, you will automatically receive an email with your tracking number. You can track your package online at any time.

Find out more here: Shipping – VYNOA

What payment methods do you offer?
We accept common payment methods such as credit card, PayPal, Klarna, Apple Pay, and Google Pay.

Are my payment details secure?
Yes, absolutely. All payments are processed through encrypted and verified payment providers. We do not store any payment information.

Can I return my order?
Of course! You can return unused items within 14 days of receipt.
→ Just write to us at support@vynoa.at to receive your return label.

My product arrived damaged – what now?
Please send us a photo of the item at support@vynoa.at, and we will take care of a replacement or refund immediately.

Find more here: Right of Withdrawal – VYNOA

Are your products original?
All our products are carefully inspected before they are shipped. We place great importance on quality and sustainable packaging.

Where are the products made?
Our products come from selected partners who meet high quality standards.

I did not receive an order confirmation – what should I do?
Please first check your spam folder. If you do not find an email, contact us at support@vynoa.at.

How can I reach you?
You can reach us anytime via the contact form or by email:
support@vynoa.at